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Terms & Conditions

DeNu Foods – Terms & Conditions
Last Updated: September 29, 2026

Welcome to DeNu Foods. These Terms & Conditions explain the rules governing our meal subscription, personalized meal planning, ordering, delivery, payment, modification, pause, and refund services.

By ordering, subscribing to, approving a meal plan, or using DeNu Foods services, you acknowledge and agree to these Terms & Conditions.

1. Service Overview

DeNu Foods provides prepared meals, meal subscriptions, personalized meal plans, and related delivery and customer service.

Some services may be customized based on information provided by the customer, including dietary preferences, goals, allergies, food intolerances, and foods the customer prefers to avoid.

2. New Orders

New orders generally require at least 48 business hours' notice for processing.

If DeNu is operating at full capacity, the customer will be informed and the order may be scheduled for the next available date. This reflects the existing DeNu ordering policy. Terms and Conditions 2026(MUST …

3. Meal Plan Review & Approval

When DeNu sends a personalized or weekly meal plan, the customer will be given a review period before the plan enters operational preparation.

Customers may request reasonable changes during that review period.

Once the customer approves the plan, the approved version becomes the confirmed plan used for operational preparation, purchasing, production, assembly, and delivery.

Where approval is requested electronically, including through WhatsApp, clicking an approval button or otherwise confirming the plan may be treated as approval of that version.

If no changes are submitted within the communicated review period, DeNu may consider the plan confirmed in accordance with the service process communicated to the customer. The previous policy provided a 48-hour modification window. Terms and Conditions 2026(MUST …

4. Changes After Approval

Requests made after approval may be treated as a new plan revision.

The revised version becomes effective only after it is confirmed by DeNu.

Changes requested after operational preparation has begun may not always be possible and remain subject to:

DeNu may decline or defer changes that cannot reasonably be implemented after production or purchasing commitments have already been made.

5. Order Changes, Pauses & Cancellations

Changes to delivery timing, pausing a scheduled delivery, or skipping a delivery day generally require at least 24 business hours' notice.

Orders for which adequate notice is not provided may be considered already processed and may not be eligible for rescheduling. The meals may therefore remain chargeable. Terms and Conditions 2026(MUST …

6. Payment Policy

For subscription services, payment is due in full in accordance with the payment method and timing communicated by DeNu.

Under the current service policy, payment may be collected upon delivery of the first day's meals.

Bank transfers should be completed at least one day before the scheduled delivery where applicable. Terms and Conditions 2026(MUST …

Failure to complete payment may result in suspension or cancellation of service.

7. Delivery

DeNu operates scheduled delivery windows based on customer location and delivery routes.

Customers will be informed of the relevant delivery window.

If changes in fuel prices or other delivery-related costs result in revised delivery charges, DeNu may apply updated delivery pricing. Terms and Conditions 2026(MUST …

Where a customer requests delivery outside normal scheduled routes or times, additional delivery charges may apply.

If a delivery is missed due to customer unavailability and redelivery is requested, an additional delivery fee may apply. Terms and Conditions 2026(MUST …

DeNu may pause deliveries during certain public or religious holidays, including Eid al-Fitr and Eid al-Adha, with prior notice where reasonably possible. Terms and Conditions 2026(MUST …

8. Meal Storage & Food Safety

Customers should refrigerate delivered meal boxes upon receipt.

Meals are intended for same-day consumption whenever possible to maintain optimal quality and freshness.

Fresh items such as fruits, salads, breads, and vegetables are intended for short-term consumption and are generally guaranteed fresh for one day under the existing service policy. Terms and Conditions 2026(MUST …

Customers are responsible for following storage, reheating, and consumption instructions provided by DeNu.

9. Subscription Pausing

Under the current subscription policy:

Pause requests remain subject to operational notice requirements.

10. Refund Policy

Under DeNu's current refund policy:

Refund processing may take up to approximately 21 days, depending on payment processing and banking timelines.

DeNu will notify the customer when the refund has been processed.

Any discounts previously applied may be deducted or excluded from the refundable amount. Terms and Conditions 2026(MUST …

11. Allergies, Dietary Restrictions & Customer Information

Customers are responsible for providing accurate and complete information regarding:

DeNu relies on the information provided by the customer when preparing personalized meal plans and meals.

Customers should promptly notify DeNu if any relevant information changes.

Where a serious allergy or medical condition exists, customers should consult an appropriately qualified medical professional before relying on a meal plan or prepared food service.

12. Personalized Nutrition Disclaimer

DeNu's meal planning and nutrition-related services are intended to support meal selection and food-service personalization.

They are not intended to replace professional medical diagnosis, treatment, or individualized medical advice.

Where a customer's condition requires medical nutrition therapy or specialist supervision, professional medical guidance should be obtained.

13. WhatsApp & Electronic Communications

DeNu may use WhatsApp Business, email, SMS, or other electronic communication channels to communicate with customers.

These communications may include:

Electronic approval or confirmation may be recorded as part of the service history.

Customers are responsible for ensuring that the contact information they provide is accurate and accessible.

14. Privacy & Personal Data

DeNu processes personal data in accordance with its Privacy Policy.

The Privacy Policy is available at:

https://www.denufoods.com/page/privacy-policy/

Customers may request deletion of eligible personal information in accordance with DeNu's Data Deletion instructions:

https://www.denufoods.com/page/data-deletion/

Some records may need to be retained where required for legal, financial, operational, or dispute-resolution purposes.

15. Service Availability & Operational Limitations

DeNu may modify menus, ingredients, preparation methods, delivery arrangements, or operational schedules when reasonably necessary due to:

Where possible, DeNu will communicate material changes to affected customers.

16. Changes to These Terms

DeNu may update these Terms & Conditions from time to time.

The latest version published on the DeNu website will apply from its stated effective date.

17. Contact Us

For questions about these Terms & Conditions, please contact:

DeNu Foods
Email: info@denufoods.com