Privacy Policy
Last updated: September 29, 2026
DeNu Foods (“DeNu”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our services, website, ordering channels, WhatsApp communications, and personalized meal planning services.
1. Information We Collect
Depending on the service you use, we may collect information including:
- Name, phone number, and email address.
- Delivery and order information.
- Meal preferences and foods you prefer to avoid.
- Dietary requirements, allergies, and food intolerances that you choose to provide.
- Health, lifestyle, activity, or nutrition-related information voluntarily provided for the purpose of creating a personalized meal plan.
- Information relating to your DeNu subscription or purchases.
- Messages and interactions with DeNu through WhatsApp or other customer service channels.
2. How We Use Your Information
We may use your information to:
- Create and manage personalized meal plans.
- Process and fulfill orders and subscriptions.
- Communicate with you regarding your plan, orders, deliveries, or customer service requests.
- Send requested information through WhatsApp.
- Manage operational requirements related to meal preparation and delivery.
- Improve our products, services, and customer experience.
- Maintain service security and comply with applicable legal obligations.
DeNu does not sell your personal information to third parties.
3. WhatsApp Communications
DeNu may use WhatsApp Business and related services provided by Meta to communicate with customers.
When you interact with DeNu through WhatsApp, certain information may be processed through Meta’s systems in accordance with Meta’s applicable privacy policies and terms.
WhatsApp may be used to send meal plans, order information, service notifications, confirmations, and other communications related to services requested by you.
4. Nutrition and Dietary Information
Information concerning allergies, dietary restrictions, food preferences, or other health-related information is collected only when necessary to provide the services requested by you.
This information is used to personalize meal plans and support safe meal preparation. It is not sold or used for unrelated advertising purposes.
DeNu meal planning services are intended for nutrition and food-service purposes and do not replace professional medical diagnosis or treatment.
5. Service Providers
We may use trusted technology and service providers to operate our services, including providers of:
- Website and ordering systems.
- Cloud hosting and database services.
- Messaging and WhatsApp services.
- Automation and workflow systems.
- Payment processing.
- Delivery and logistics services.
These providers may process information only where necessary to provide their respective services.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain required business records, resolve disputes, and meet applicable legal or operational requirements.
7. Data Security
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
8. Your Choices and Rights
You may contact DeNu to request:
- Access to information we hold about you.
- Correction of inaccurate information.
- Deletion of your personal information, subject to applicable legal and business record requirements.
- Withdrawal from optional communications.
Instructions for requesting deletion of your data are available through our Data Deletion page.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page together with the updated revision date.
10. Contact Us
For privacy questions, requests, or concerns, please contact DeNu Foods at: info@denufoods.com